Client Feedback
At harper james, we consider the quality of our service to be the most important factor when dealing with the sale of your property. The most recent feedback from our clients can be found below:
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Harper James are a friendly honest estate agent. From the initial visit to value the house their professional service & approach was excellent. I had full confidence that they understood my requirements & concerns and their service & approach left me in no mind that they were the estate agent to manage the sale of my mother’s house. They generated an excellent advertising campaign which in itself generated loads of interest in the property. Their professional approach when showing buyers round gave me assurance that this property would be sold at its maximum value. Their follow up process was absolutely brilliant. They took time to ring potential buyers and their feedback was honest and gave me a real idea of what the property was worth. They managed to secure a true offer but even more I was assured that this was a reliable offer & the buyer was genuine. They quickly secured solicitors and the process began to take shape. Harper James offered me a professional, well-executed service that made selling my
mother’s house stress-free. I have used them twice now and certainly would recommend them to anyone who wants a professional, honest estate
Mrs Nye
January 2012
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My husband and I were very pleased with the level of service we received from Harper James and 'highly' recommend vendors to use them! The photography was brilliant and made our house look so fantastic that we wondered why we were bothering to move at all! We had viewers coming almost instantly, and they sold our house within 6 weeks! Throughout the whole process they were very professional but also friendly and we will be using them again in the future and recommending them to family &
Mr & Mrs Closier
January 2012
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We initially had visits from three separate estate agents but after discussion, both myself and my husband felt that we would get the best service from Harper James; and we were not disappointed. We were kept informed at all times and Ross and Charlotte were polite and professional. Their marketing material for our house was excellent and we sold our house within a week. The sale of our house has been swift and stress-free thanks to the excellent service provided by Ross and his
Mr & Mrs Speller
December 2011
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Dear Ross, I would like to express my thanks at the way you handled the Sale of my property in Horsham. From the start the sales details were well laid out and required no changes. A purchaser was found very quickly and the whole process went through very smoothly. I was very impressed with the professional way the sale was
Mr Lovell
December 2011
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We were very pleased with both the speed of getting a buyer and the professional way the sale was handled at all times and would have no hesitation in recommending Harper James to anyone wanting to sell their
Mr & Mrs Herridge
December 2011
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Our thanks to Ross Attwood and his team at Harper James for doing a great job of selling our home. Having previously using the services of two established and reputable Horsham estate agents without success we were beginning to think that our home would not sell despite being in one of the most desirable places to live in Horsham. Ross said that he could sell it for the price that we wanted and he lived up to his word. A good, efficient, sale process from the estate agent perspective was noted at all stages. Communications worked well with Ross and his team. Overall a great service which we are happy to recommend to
Mr & Mrs Nimmo
December 2011
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Thank you for your constant communication. We never felt ‘in the dark’ and you were always very honest about how the sale was going. We very much appreciated your company’s open way of dealing with its clients. Best
Mr & Mrs Peck
December 2011
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We were extremely pleased with all your help with the sale of our house. Nothing was too much trouble for you and we were over the moon when you found a buyer in 3 weeks; also at such a good price!
We will certainly recommend our friends and family to your firm when they are thinking of buying/selling. Once again many thanks and all good wishes for the
Mr & Mrs R. Stephens
November 2011
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Good service and attention to detail i.e. property presentation to the market and client feedback during sale
Mr & Mrs Chappell
October 2011
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A refreshingly different approach from the outset. Harper James’ advice and attention to detail secured a sale within 4 weeks. We were very impressed with the service provided and would highly recommend Harper James to ease the transition into your new
Mr & Mrs Walker
August 2011
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We were very pleased with the service provided. We were kept updated regularly and always got a prompt reply if a query was raised. Thank you for all your help. We would not hesitate to use your services
Mrs Lloyd
August 2011
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Many thanks for your guidance and hard work in helping us find a buyer for our house. We are more than satisfied with the high standard of service you provided and would be pleased to recommend you to any other potential
Mr Wright
August 2011
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Harper James was an inspired choice... Ross and his team managed the sale brilliantly, not least producing a taylor-made marketing campaign and organising a very successful open house. Their experience, hard work and enthusiasm really paid
Ms Butler
July 2011
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Just a quick message to say how much we appreciate your efforts in selling our house. As a finacial adviser I've worked with estate agents for 15 years in Sussex and I cannot recall seeing a more professional, friendly and above all effective service. Many thanks to you and your
Mr & Mrs Cornfield
July 2011
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We have no hesitation in recommending Harper James Estate Agents. They successfully found a buyer for our property in a very difficult marketplace having assisted us at every stage of the process from recommending a reasonable and realistic asking price through the various visits by prospective purchasers through to a successfully negotiated resolution. We found them to be very knowledgeable, prompt, professional and proactive in dealing with the sale and a refreshing change to the way that we have dealt with Estate Agents
Mr & Mrs Calvert
July 2011
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At Harper James we liaised with Ross Attwood over a period of months, selling our house. We felt that he pushed to sell the property in a fairly quiet market, keeping us updated with regular calls and e-mails. Ross remained committed to the cause and exuded enthusiasm especially when showing potential buyers round the property; he gave us honest and open feedback which helped us a great deal especially when reviewing our position. The photo's that appeared online and in the marketing brochure were, in our view, significantly better than photo's taken by other agencies. A small point but it's the initial view that the buyer gets. After the initial review the price was adjusted and proved to be competitively pitched. Overall impression is that we would happily recommend Ross and his team at Harper James, Southwater and Horsham, to anyone looking to sell.
Mr & Mrs Thorne
July 2011
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I have recently had the pleasure of using Harper James to sell my house. As far as I am concerned they are the best estate agents I have ever used. With a friendly and professional approach to all aspects of the sale they provided me with constant feedback throughout the selling process. Once a deal had been secured they took the lead with all parties involved. I would thoroughly recommend using them as they really are a cut above the
Mr & Mrs Ashby
June - 2011
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The Team at Harper James have provided an outstanding service, it has been very professional, but friendly and always finding time to talk things through. Our property has been expertly marketed both on the internet and local press with a superb colour brochure of our property being produced. Estate agents generally get a bad press, but we feel that Harper James set the bench mark that other agents should aspire to. I would whole heartedly recommend the Harper James team to anyone who is thinking of marketing their
Anne & Mark Jones
May - 2011
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I would like to thank you and your team for all your help in selling my property, everyone involved has been extremely supportive. I have also been impressed with everything from the standard of the photography to the regular coverage in the local paper and on numerous websites, your marketing has been excellent. You are all totally professional whilst understanding the requirements and difficulties that can occur along the way. Finally an Estate agent that listens and has your best interests at heart. I will not hesitate to recommend 'Harper James' to anyone in the future. Many
Rosie Warren
May - 2011
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I am delighted to tell you that all of us are extremely pleased with the service we have received from your company. We believe that you do have a different approach to most estate agents in that your service has included a very personal touch with considerations not usually associated with estate agencies. We have all been impressed with the number of viewings you arranged and how quickly your marketing worked to sell this house. We would most definitely recommend your firm. Thank you again for the excellent
Mr & Mrs Postlethwaite
June - 2011
